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What's the plan? Have we got one? Key questions to ask when reviewing your strategy

Mitchell Phoenix - Tuesday, May 01, 2012

We say that preparation is 90% of success. Strategy planning is the most important element of preparation in business. Decisions made here create the domino effect for everything that follows and are the central influence our ability to secure the future. 

The following questions are designed to prompt reflection on the influence strategy has on the way your business operates:



  • Who creates your strategy?
  • Where is it?
  • What does it look like?
  • How would you get your hands on it?
  • What can you do with it once it is in your hands?
  • Who uses it and how often?
  • How do you differentiate your strategy from your business plan?
  • When is it communicated?
  • What are the channels and media used?
  • Which levels of the organization have a strategic view?
  • Which measurements directly reflect strategy in action?
  • How does leadership use strategy to influence management?
  • How many of your day-to-day decisions are informed by the strategy?

A 2010 survey at McKinsey highlighted senior executive concern over unclear strategy and conflicting objectives in their organizations. Findings revealed challenges around confidently making decisions, effectively allocating resources and communicating clear direction. 


Consulting our strategy is like checking the bearings on our business compass. It should be part of our corporate discipline and treated as the basis for securing the future. 


The Impact of Organizational Culture on Performance - the importance of senior level leadership development

Mitchell Phoenix - Friday, October 28, 2011


If one defines organizational culture as the collective values and behaviors of every individual within a business, what influence does this have on overall performance?

When we overlay culture, whatever form it may take, onto strategy, leadership, communication, customer focus, continuous improvement and sustainability, to name but a few core business competencies, we can immediately sense the influence that culture will have on output. Organizational culture will determine levels of efficiency, teamwork, quality, speed of decision making, employee engagement, innovation and reputation. It will block or embrace change, it will build legacy or stagnate, it will inspire or depress. Ultimately it drives the results.

How much attention does business pay to organizational culture? What connections does it make to some of the symptoms of a strong or weak culture?

When any organization examines its levels of employee churn, absenteeism, sick leave, internal promotions, overtime, its value of appraisal, effectiveness of meetings, its customer relationships, the willingness of its workforce to contribute freely, it can gain a measure of how healthy its culture is. How does any business ensure a healthy culture?

There is a clue for all of us in the purpose of management, which is ‘to secure the future’. A healthy culture is a leadership responsibility. When we hear about setting a good example it is actually about exhibiting the culture of the business. Feedback, good and bad, is indicative of what is important to the organization. If the strategic outlook is customer focused or bottom-line oriented it will drive out decisions and actions accordingly. Culture can be built with consistent management style, common language, shared best-practice and guiding principles. Any company can achieve a strong platform for growth if it invests in it and has the buy-in of senior executives.

Rockerfeller once said that he would pay ten times the salary to someone who could influence people who were smarter than they were. That is the importance he placed on being able to influence. Culture is influence over the ability to deliver strategy through people and it is vital.

What is the impact of organizational culture on performance? Whatever you decide.


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