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HSBC - The worlds local bank  

 

 

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Developing
People

HSBC

When HSBC Private Bank was set up in the early 1990s, one of the aims was to develop an organization with a strong structure and culture.

  

Mitchell Phoenix were called in to assist in this project, and we have been working with HSBC ever since.

HSBC require high quality people to generate, build and sustain high quality, long lasting business relationships with their customers. Because of this, as the organization has grown, HSBC have placed a strong emphasis on developing their staff from the top of the business down to first-line supervisors, from relationship managers to those working in a support function.

 

Running bespoke in-house programs in both London and the Channel Islands, Mitchell Phoenix have been and continue to be heavily involved with the development of the people and the culture at HSBC.

"Mitchell Phoenix assisted in creating a common management culture, a greater focus on results, heightened awareness on adding value, much greater focus on planning and preparedness, more focussed communications and ultimately, increased effectiveness within the business."   Stuart Taylor, Managing Director, HSBC Private Bank

"The evaluation feedback we have received has been excellent and as a result of employees undertaking the programmes we are beginning to be able to bring about the necessary culture change within the organization."
Natalia Bachelet, HR Manager, HSBC Private Bank

"Mitchell Phoenix courses will make you think hard about how you can take your business further. You will find yourself adapting new approaches to dealing with and influencing change and getting the most out of team members by planning and motivation."   David Rumsey, HSBC

Example Project:
Employee Engagement
and Retention

Employee engagement and retention, or lack of this, is a product of management and strategy. If the management are not ensuring a company is growing or moving in the right direction, employees soon realize and make their plans accordingly. In 2006 HSBC Channel Islands asked Mitchell Phoenix to help

 

develop their senior management group. In particular, labour market conditions in the Channel Islands mean it is important to ensure high quality employee engagement and retention: because of the residency requirements, all the companies based there are competing for the same group of potential employees.

Mitchell Phoenix worked with HSBC CI’s senior team to create an
environment in which employees could excel – an environment where they are valued and challenged, and where their potential is being fully

 

realised by the organisation. In the succeeding years we have worked with the wider management group to help ensure a consistent culture across the business.